Privacy Policy
Marketing and Communication
From time to time we may contact you with information about our products and services, including sending you marketing messages and asking for your feedback on your products and services.
Most marketing messages we send will be by email. For some marketing messages, we may use personal information we collect about you to help us determine the most relevant marketing information to share with you.
We will only send you marketing messages if you have given us your consent to do so. You can withdraw your consent by clicking on the unsubscribe link at the bottom of our marketing emails or by updating preferences in your account.
Cookie Policy
A cookie is a small file which is placed on your computer when you visit our site.
Cookies help us analyse traffic on our website, make it a better functioning website for you and also help us to make improvements for our customers.
We use necessary cookies to make our site work. We would also like to use analytics and marketing cookies (not necessary) that help us make improvements by measuring how you use the site and enables us to present relevant content based on your browsing history.
Necessary Cookies: these enable core functionality such as security, network management and accessibility. You can disable (Reject) all Cookies by changing your browser settings, but this may mean that you won’t get the full functionality of our website.
Analytical Cookies: we would like to use these to help in improving our website through the collection and reporting of how you use our website. The use of these will not directly identify you as an individual but will collect and use data that is considered personal to you. (Eg. By uniquely allocated ID and/or your IP address)
Marketing Cookies: we would like to use these to track your browsing across websites; which will help us provide you with relevant advertisements and content.
If you choose to ‘Accept’ all cookies on our site, then you will be permitting the use of analytical and marketing cookies but you can choose to set your Cookie preferences and not accept these also. It is important to understand that accepting all cookies will also allow access to the information gained by cookies to other third parties and as indicated in the below table.
You are also able to change the settings in your browser to not accept ‘Tracking’ type cookies and there are functions which will allow you to delete all Cookies downloaded by any website you visit.
The following Cookies are in use on our website and will remain on your computer for the duration indicated:
Cookie Name Use Expiry
Necessary Cookies for full functionality of website
_cfruid
This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of web site content and serving DNS connection for website operators. Session
__zlcstore
This cookie is necessary for the chat-box function on the website to function . Persistent
AWSALBCORS Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 6 Days
mm_id Used by the website to protect against fraud in relation to its referral system. 5 years
test_cookie Used to check if the user's browser supports cookies. 1 Day
ZD-suid Unique ID that identifies the user's session . Persistent
ZD-store Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user Persistent
Analytical Cookies (Not Necessary)
_ga
_ga# Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website, number of visits and dates 2 Years
_gat
Google Analytics: Used to throttle request rate. 1 Day
_gid
Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 Day
collect Google Analytics: Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels Session
_hjAbsoluteSessionI
nProgress Hotjar Analytics: This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice. 1 Day
_hjCachedUserAttrib
utes Hotjar Analytics: Used in context with the website’s user feedback functionality. Determines whether the user has been shown feedback messages. Session
_hjFirstSeen Hotjar Analytics: This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. 1 Day
_hjid Hotjar Analytics: Sets a unique ID for the session . This allows the website to obtain data on visitor behaviour for statistical purposes. Persistent
_hjIncludedInPagevi
ewSample Hotjar Analytics: Used to detect whether the user navigation and interactions are included in the website’s data analytics. 1 Day
_hjIncludedInSession
Sample Hotjar Analytics: Registers data on visitors' website-behaviour. This is used for in tern al analysis and website optimization. 1 Day
_hjRecordingLastActi
vity
_hjTLDTest
_hjViewportId Hotjar Analytics: Sets a unique ID for the session . This allows the website to obtain data on visitor behaviour for statistical purposes. Session
_hjUserAttributesHa
sh Hotjar Analytics: Identifies if the cookie data needs to be updated in the visitor's browser. 1 Day
ZD-buid ZD Assets Analytics: Sets unique ID that identifies the user on recurring visits. Persistent
Marketing Cookies (Not Necessary)
__zlcmid ZD Assets:Preserves users states across page requests. 1 Year
_fbp
tr Facebook: Used by Facebook to deliver a series of advertisement products. 3 Months
_hjRecordingEnabled Hotjar: This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-centre or ad-exchange. Session
_mailmunch_visitor_
id
mailmunch_second_
pageview
Mailmunch: Tracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes. Persistent
_uetsid
_uetsid_exp
_uetvid
_uetvid_exp Bing: Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Persistent
IDE
Google Doubleclick: Used by Google DoubleClick to register and report the website user's action s after viewing or clicking one 1 Year
of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
mm_allocation Mention Me: Used by third-party marketing platform to facilitate A/B testing on different offers shown to the user. 5 Years
MUID Bing: Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. 1 Year
pagead/1p-user-
list/# Google: Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts an d facilitates payment of referral-fees between websites. Session
zte# ZD Assets: : Saves a Zopim Live Chat ID that recognises a device between visits during a chat session .